What is a Technical Supportability Review (TSR)

Updated

The Technical Supportability Review (TSR) for Red Hat OpenShift is a proactive, structured approach for Red Hat cluster review, designed to reduce risk, enhance reliability, and drive long-term operational success.

What TSR Delivers

  • Early Risk Detection: Identify and resolve issues before they impact operations.
  • Ongoing Health Checks: Maintain consistent platform performance through continuous engagement.
  • Strategic Quality Gates: Applied before go-lives, upgrades, expansions, and major events to ensure readiness.
  • Operational Confidence: Trust that your critical environments are stable, secure, and supportable.

Why It Matters

TSR goes beyond compliance—it embeds supportability and resilience directly into your OpenShift strategy, setting the foundation for sustainable success.

  • Reduced Operational Risk: Proactively identifies and remediates potential outages.
  • Accelerated Time-to-Value: Minimizes post-deployment issues, speeding up innovation.
  • Optimized Resource Utilization: Reduces costly reactive support, freeing up IT resources.
  • Enhanced Project Predictability: Offers clear visibility into project health, aiding forecasting.
  • Increased Confidence in OpenShift: Ensures reliable, scalable, and supportable solutions.

TSR is available for

  • Red Hat OpenShift Container Platform 4.x (OCP) plus selected layered products,
    • OpenShift Data Foundation (ODF)
    • OpenShift Virtualization (in progress)
    • OpenShift Logging
  • Red Hat OpenStack
  • Red Hat Ceph Storage

How to access TSR

The Technical Supportability Review (TSR) is available via two main avenues:

  1. Technical Account Management (TAM):
    For customers with a Red Hat TAM subscription, TSR is included in the services scope. Your TAM will help strategically plan and execute TSRs for proactive risk management.
  2. As a part of Red Hat Consulting Services Health Check Offerings:
    If you don't have a dedicated TAM or need a specific assessment, Red Hat Consulting Services provides TSRs as part of their health check engagements. Our experts offer targeted reviews and actionable recommendations.

Next Steps

Connect with your Red Hat Account Team: Discuss how TSR fits your existing TAM engagement or explore a Consulting Services health check.

More Information

Sample TSR Workflow via your Red Hat TAM:

  1. Reach out to your TAM to access TSR. TAM will work with you to confirm target cluster/s and expected outcome
  2. The TAM will internally create a TSR engagement under your account. This generates a separate support case for sharing cluster information with Red Hat and communicating the review results to the customer.
  3. TSR is completed once review results are shared. However, TAM continues to work with customers based on these findings to ensure long-term OpenShift success and supportability
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