How to Enable Ansible Lightspeed Intelligent Assistant (ALIA) and Bring Your Own Knowledge(BYOK)

To utilize ALIA and Bring Your Own Knowledge(BYOK) for ALIA with your managed AAP instance, the Site Reliability Engineering (SRE) team must create a chatbot-configuration-secret and update configurations on your OpenShift cluster. Please submit a support case via the This content is not included.Customer Support Portal to initiate this process.

Ticket Submission Guide

When creating your ticket, please ensure the following:

1. Category: Select Ansible Automation Platform.
2. Severity: Set to Normal (or appropriate severity level).
3. Description: Copy the content from the Template options 1 or 2 below and fill in your specific details. It is critical that you provide all details listed under "LLM Configuration" so the SRE team can map them to the required secret keys (such as chatbot_model and chatbot_url).

Template 1: Copy to Request to Enable ALIA :

SUBJECT: Request to Enable ALIA (Chatbot Secret Configuration) 

BODY:

Hello SRE Team,

I would like to request the enablement of the Ansible Lightspeed Intelligent Assistant (ALIA) for my managed AAP environment. Please create the 'chatbot-configuration-secret' using the details below.

--- TARGET ENVIRONMENT ---

- Instance/Cluster ID: [INSERT ID]

--- REQUIRED LLM CONFIGURATION ---

Please configure the secret with the following values:
Provider Type (chatbot_llm_provider_type):

Model Name (chatbot_model):
[Enter the exact model name, e.g., "gpt-4" or your custom model name]

Model URL (chatbot_url):
[Enter full base URL, e.g., https://your_inference_api/v1]

API Token (chatbot_token):
[Attach this token securely to the case or paste here if policy allows]

I confirm I have reviewed the prerequisites for self-managed models.

Template 2: Copy to Request to Enable ALIA and Bring Your Own Knowledge (BYOK) :

SUBJECT: Request to Enable ALIA and BYOK

BODY:
Hello SRE Team,

I would like to request the enablement of the Ansible Lightspeed Intelligent Assistant (ALIA) & BYOK for my managed AAP environment. Please create the 'chatbot-configuration-secret' using the details below.

--- TARGET ENVIRONMENT ---
- Instance/Cluster ID: [INSERT ID]

--- REQUIRED LLM CONFIGURATION ---
Please configure the secret with the following values:
Provider Type (chatbot_llm_provider_type):
Model Name (chatbot_model):

[Enter the exact model name, e.g., "gpt-4" or your custom model name]
Model URL (chatbot_url):

[Enter full base URL, e.g., https://your_inference_api/v1]
API Token (chatbot_token):

[Attach this token securely to the case or paste here if policy allows]

--- REQUIRED BYOK CONFIGURATION —
Registry Path to RAG Image (chatbot_byok_image):
Version Tag of the image to pull ; eg: (chatbot_byok_image_version):
[ e.g., "1.0"]
Storage allocated for BYOK volume (chatbot_byok_storage_size):
[Keep the BYOK data between 1 Mi and 999 Mi for best performance. While the system supports larger allocations up to 2 Gi, smaller volumes are recommended]
Score Multiplier for  BYOK content priority. It adjusts how heavily the AI weighs your custom data versus base knowledge (chatbot_byok_score_multiplier):
[Default value “1.2”]
Please configure the secret with the following values:
I confirm I have reviewed the prerequisites for self-managed models.