Why do I see abrt messages in log, abrt: detected unhandled Python exception in '/usr/share/rhn/up2date_client/hardware.py' ?

Solution Verified - Updated 6 Aug 2024

Environment

Red Hat Enterprise Linux 6
rhn-client-tools-1.0.0.1-8.el6.noarch

Issue

Getting abrt and /usr/share/rhn/up2date_client/hardware.py related messages in logs.
Server is generating recurring errors in the abrt emails due to the /usr/share/rhn/up2date_client/hardware.py script failing with the below output:

Traceback (most recent call last):
  File "/usr/share/rhn/up2date_client/hardware.py", line 25, in <module>
    import rhnserver
  File "/usr/share/rhn/up2date_client/rhnserver.py", line 22, in <module>
    import rpcServer
  File "/usr/share/rhn/up2date_client/rpcServer.py", line 12, in <module>
    import clientCaps
  File "/usr/share/rhn/up2date_client/clientCaps.py", line 10, in <module>
    import capabilities
  File "/usr/share/rhn/up2date_client/capabilities.py", line 4, in <module>
    import up2dateErrors
  File "/usr/share/rhn/up2date_client/up2dateErrors.py", line 16, in <module>
    from yum.Errors import RepoError, YumBaseError
  File "/usr/lib/python2.6/site-packages/yum/__init__.py", line 51, in <module>
    import config
  File "/usr/lib/python2.6/site-packages/yum/config.py", line 40, in <module>
    import rpmUtils.transaction
ImportError: No module named transaction

[abrt] rhn-client-tools-1.0.0.1-8.el6: config.py:40::ImportError: No module named transaction:

abrt_version:   2.0.8
cmdline:        python /usr/share/rhn/up2date_client/hardware.py
comment:        
executable:     /usr/share/rhn/up2date_client/hardware.py
kernel:         2.6.32-358.18.1.el6.x86_64
time:           
uid:            0
username:       root

[abrt] full crash report:

abrt_version:   2.0.8
cmdline:        python /usr/share/rhn/up2date_client/hardware.py
executable:     /usr/share/rhn/up2date_client/hardware.py
kernel:         2.6.32-358.18.1.el6.x86_64
time:           
uid:            0
username:       root

sosreport.tar.xz: Binary file, 1177404 bytes

backtrace:
:config.py:40:<module>:ImportError: No module named transaction
:
:Traceback (most recent call last):
:  File "/usr/share/rhn/up2date_client/hardware.py", line 25, in <module>
:    import rhnserver
:  File "/usr/share/rhn/up2date_client/rhnserver.py", line 22, in <module>
:    import rpcServer
:  File "/usr/share/rhn/up2date_client/rpcServer.py", line 12, in <module>
:    import clientCaps
:  File "/usr/share/rhn/up2date_client/clientCaps.py", line 10, in <module>
:    import capabilities
:  File "/usr/share/rhn/up2date_client/capabilities.py", line 4, in <module>
:    import up2dateErrors
:  File "/usr/share/rhn/up2date_client/up2dateErrors.py", line 16, in <module>
:    from yum.Errors import RepoError, YumBaseError
:  File "/usr/lib/python2.6/site-packages/yum/__init__.py", line 52, in <module>
:    import config
:  File "/usr/lib/python2.6/site-packages/yum/config.py", line 40, in <module>
:    import rpmUtils.transaction
:ImportError: No module named transaction

Resolution

The issue was tracked through This content is not included.Red Hat Bugzilla #983999 and through This content is not included.Bugzilla #1041770 and was resolved with the release of Red Hat Enterprise Linux 6.5 (released on Nov 21, 2013). This issue is resolved via RHBA-2013-1702.

# yum update rhn-client-tools

If upgrading is not possible, a workaround is to downgrade rhn-client-tools package to rhn-client-tools-1.0.0.1-4.el6.noarch version.

[root@host ~]# yum downgrade rhn-client-tools yum-rhn-plugin rhn-setup rhn-check rhn-setup-gnome rhnlib
[root@host ~]# /etc/init.d/rhnsd restart

Diagnostic Steps

Check for error messages in /var/log/messages:

# tail -20 messages
:
abrt-server[17170]: Saved Python crash dump of pid 17169 to /var/spool/abrt/pyhook-2013-10-04-11-17169
abrtd: Directory 'pyhook-2013-10-04-11-17169' creation detected
abrtd: Sending an email...
abrtd: Email was sent to: root@localhost
abrtd: Duplicate: UUID
abrtd: DUP_OF_DIR: /var/spool/abrt/pyhook-2013-10-01-17:17:03-12914
abrtd: Corrupted or bad directory '/var/spool/abrt/pyhook-2013-10-04-16:40-16863', deleting
kernel: Kernel logging (proc) stopped.
rsyslogd: [origin software="rsyslogd" swVersion="5.8.10" x-pid="1973" x-info="http://www.rsyslog.com"] exiting on signal 15.
kernel: imklog 5.8.10, log source = /proc/kmsg started.
rsyslogd: [origin software="rsyslogd" swVersion="5.8.10" x-pid="17487" x-info="http://www.rsyslog.com"] start
abrt: detected unhandled Python exception in '/usr/share/rhn/up2date_client/hardware.py'                  <======
abrtd: New client connected
abrt-server[17573]: Saved Python crash dump of pid 17572 to /var/spool/abrt/pyhook-2013-10-04-42-17572
abrtd: Directory 'pyhook-2013-10-04-42-17572' creation detected
abrtd: Sending an email...
abrtd: Email was sent to: root@localhost
abrtd: Duplicate: UUID
abrtd: DUP_OF_DIR: /var/spool/abrt/pyhook-2013-10-01-17:17:03-12914

SBR

SysMgmt

Product(s)

Red Hat Enterprise Linux

Components

Category

Troubleshoot

Tags

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