Red Hat Capsule synchronization status shows 50% synchronized even after synchronization has been completed.

Solution Verified - Updated

Environment

  • Red Hat Satellite 6
  • Red Hat Capsule 6

Issue

  • Red Hat Capsule synchronization from Red Hat Satellite Web UI has been completed successfully, but still the status shows 50% synced.

  • There is no Capsule synchronization task pending in the task queue, all the synchronization tasks has been completed successfully but still the Red Hat Capsule Sync status shows 50% synced onRed Hat Satellite Web UI >> Infrastructure >> Capsule >> Select Capsule >> Overview page.

Resolution

To resolve the issue follow the steps mentioned below:

  • Execute below mentioned command on Red Hat Satellite Server to list any Red Hat Capsule synchronization tasks :

    # hammer capsule content synchronization-status --id <capsule_id> --organization-id <organization_id>

  • Execute below mentioned command to clean up the tasks using task ids being listed as output of the above command:

    # foreman-rake foreman_tasks:cleanup TASK_SEARCH="id = <task-id>" STATES="running,paused,stopped,suspended"

  • Then on affected Capsule restart the pulp worker

      # systemctl restart pulpcore-worker@*.service

For more KB articles/solutions related to Red Hat Satellite 6.x Capsule Sync Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Capsule Sync Issues

Root Cause

  • There were some older tasks present for the Capsule Synchronization which were still in progress, thus resulting in showing the status of the Red Hat Capsule as 50% synced.

Diagnostic Steps

  • List of the tasks for synchronization will be found on the Red Hat Satellite Server as mentioned below:

     # hammer capsule content synchronization-status --id <capsule_id> --organization-id <organization_id>
Last sync:                    2020/10/08 10:31:59
Status:                       Capsule is synchronized
Currently running sync tasks:
 1) Task id:  cbba33d6-e2c3-4ab4-99ec-6b7193b89b60
    Progress: 49%
 2) Task id:  cbba33d6-e2c3-4ab4-99ec-6b7193b89b60
    Progress: 49%
 3) Task id:  cbba33d6-e2c3-4ab4-99ec-6b7193b89b60
    Progress: 49%
Last failure:
    Task id:
    Messages:
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