Errors encountered during synchronization of Red Hat Capsule content

Environment

• Red Hat Satellite 6
• Red Hat Satellite Capsule 6

Issue

• Red Hat Capsule synchronization failed with the below error error

  Faraday::ConnectionFailed no address for capsule.example.com (Resolv::ResolvError) 
  

Resolution

• Configure the necessary DNS entries to enable the resolution of the hostname.
• Verify the full forward and reverse DNS resolution using a fully qualified domain name to prevent issues while installing Red Hat Satellite as per the Satellite Documentation.

For more KB articles/solutions related to Red Hat Satellite 6.x Capsule Sync Issues, please refer to the Red Hat Satellite Consolidated Troubleshooting Article for Red Hat Satellite 6.x Capsule Sync Issues.

Root Cause

• DNS entries for the respective capsule.example.com was missing.
• As per the recommendations in the Satellite Documentation the DNS should be confirmed and make sure the FQDN is being resolved.

Diagnostic Steps

• Execute the following command to confirm that DNS can resolve the hostname entries specified in /etc/hosts

  # ping -c3 hostname
  # getent hosts hostname
  

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