Candlepin is in failed state on Red Hat Satellite 6 after leapp upgrade.

Solution Verified - Updated

Environment

  • Red hat Satellite 6.16
  • Leapp upgrade

Issue

  • Candlepin is in failed state on Satellite 6 after leapp upgrade.

  • Hammer ping shows

    candlepin:
Status: FAIL
Server Response: Message: 404 Not Found
candlepin_auth:
Status: FAIL
Server Response: Message: Katello::Errors::CandlepinNotRunning
candlepin_events:
Status: FAIL
message: Not running

Resolution

  • Check the Diagnostic Steps steps first to confirm the issue. Once confirmed fix the permission & ownership issue with:

    # chown -R 53:53 /var/lib/candlepin
# chmod 775 /var/lib/candlepin
# restorecon -RFv /var/lib/candlepin

  • The permission of /var/lib/candlepin/activemq-artemis/journal/server.lock should be

    -rw-r--r--. 1 tomcat tomcat 19 Nov  7 18:41 /var/lib/candlepin/activemq-artemis/journal/server.lock

For more KB articles/solutions related to Red Hat Satellite 6.x Candlepin Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x Candlepin Issues

For more KB articles/solutions related to Red Hat Satellite 6.x LEAPP Issues, please refer to the Consolidated Troubleshooting Article for Red Hat Satellite 6.x LEAPP Issues

Root Cause

  • Permissions were altered for /var/lib/candlepin/activemq-artemis/ directory.

Diagnostic Steps

  • /var/log/candlepin/candlepin.log has the below error:

    2025-12-27 08:05:25,179 [thread=main] [=, org=, csid=] INFO  org.candlepin.messaging.impl.artemis.ArtemisContextListener - Loading Artemis config file: /etc/candlepin/broker.xml
2025-12-27 08:05:25,733 [thread=main] [=, org=, csid=] ERROR org.apache.activemq.artemis.core.server - AMQ224097: Failed to start server
java.io.FileNotFoundException: /var/lib/candlepin/activemq-artemis/journal/server.lock (Permission denied)
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