Red Hat Technical Supportability Review with AI: Proactive AI-Driven Cluster Assessments for OpenShift Container Platform

Solution Verified - Updated

Environment

  • Red Hat OpenShift Container Platform (OCP) 4.x
  • Technical Supportability Review (TSR) framework

Issue

  • Need for a proactive assessment of Red Hat OpenShift clusters to identify configuration risks.
  • Requirement for strategic quality gates before major events such as production go-lives, upgrades, or cluster expansions.
  • Desire to assess cluster health validation against Red Hat Phased Gates methodology using AI-assisted analysis.
  • Seeking a method to enhance operational confidence through deep diagnostic data reviews.

Resolution

NOTE: For customers with Confirmed Stateside, Confirmed Sovereign or Secure Support accounts, Red Hat Technical Supportability Review with AI is available via account services only. Please contact your local Red Hat Account team or Sales representative to request a Technical Supportability Review.

This content is not included.Technical Supportability Review with AI is an AI-powered enhancement to the standard Technical Supportability Review (TSR). This optional feature utilizes an enterprise version of Google Gemini to analyze cluster diagnostic data against over 600 curated health checks derived from Red Hat’s Phased Gates methodology.

The process consists in the following steps:

1. Data Collection

Generate the required diagnostic data from the OpenShift cluster using the must-gather tool. Please refer to Troubleshooting must-gather data collection for Technical Supportability Review with AI for additional information about the required must-gathers and how to collect them.

2. Troubleshooting Data Collection

In the event of issues during the data collection or upload process (such as large bundle sizes or execution errors), refer to Troubleshooting must-gather data collection for Technical Supportability Review with AI.

NOTE: By using Technical Supportability Review with AI, your input is provided to the LLM provider. The feature is not intended to process personal information; do not include information in the uploaded file that you do not want to send to the LLM provider. Support for AI features is provided only for the components that are provided by Red Hat.

3. Submission and AI Analysis

Upload the resulting archive to the Technical Supportability Review with AI Engine. it'll parse the information and will provide:

  • Critical Risks: Immediate threats to cluster stability or supportability.
  • Strategic Quality Gates: Deviations from Red Hat best practices and Phased Gates criteria.
  • Actionable Remediation: Mapping of findings to specific KCS solutions.

4. Report Review

Download the generated report in PDF format. This report provides early risk detection and specific steps to resolve stability gaps, ensuring the environment remains in a fully supported state. Always review AI-generated content prior to use. For more information on the broader review process, see What is a Technical Supportability Review (TSR). For further assistance, please contact your local Red Hat Sales representative or Account team. Alternatively visit Ask Red Hat to get answers from our library of support resources.

Frequently Asked Questions

1. What is the scope of Technical Supportability Review with AI?

This report presents AI-generated analysis and recommendations based on the Technical Supportability Review (TSR) data provided for the OpenShift cluster. Always review AI-generated content prior to use.

This report provides a snapshot of your current configuration, evaluating its supportability in the context of Red Hat’s current products, certification ecosystem, and support services and is intended for system administrators, architects, and developers who possess deep technical knowledge of Red Hat OpenShift Container Platform and associated layered products.

Please note that the recommendations provided are exclusively related to the components tested within the TSR. Any components outside the scope of the TSR were not specifically analyzed, thus the findings and recommendations are not tailored to any customer-specific requirements or constraints.

For a more detailed and customized review, Red Hat offers the following services:

  • An OpenShift Technical Account Manager (TAM) can conduct a proactive review.
  • Red Hat Consulting offers dedicated “OpenShift Health Check” engagements.

Please contact your Red Hat sales representative or Account Team for further information on these tailored offerings.

2. What products are covered by Technical Supportability Review with AI?

The service currently supports Red Hat OpenShift Container Platform (OCP) 4.x. Please note that Red Hat OpenShift 3.x is not supported.

3. Which OpenShift layered products are included in the review?

The feature currently analyzes following official Red Hat layered products and operators as per data uploaded:

  • Red Hat OpenShift Logging
  • Red Hat OpenShift Data Foundation (ODF)
  • Red Hat OpenShift Service Mesh
  • Red Hat OpenShift Serverless
  • Red Hat Advanced Cluster Security for Kubernetes (ACS)
  • Red Hat OpenShift Virtualization (formerly CNV)
  • Red Hat OpenShift AI

4. Is the Technical Supportability Review with AI available in multiple languages?

No. The AI generated report is currently available exclusively in English.

5. What compression formats are supported when uploading a cluster review archive?

The Technical Supportability Review with AI (TSRwAI) tool only accepts the following specific compression formats for archive uploads:

  • Allowed formats: .tar.gz, .tar.bz2, .tar.xz, .tar.zst, .tbz2, .txz, .tzst, .tgz, .tar, .zip, .rar, .7z, .gz, .bz2, .xz, and .z.

Ensure your diagnostic data collection is compiled into one of these supported formats before attempting to submit it to the portal.

6. Why is the "Analyze" tab missing from my Red Hat Customer Portal interface?

For customers operating within strict secure environments, the Technical Supportability Review with AI feature is not available as a self-service option on the portal.

As stated at the beginning of the documentation, for customers with Confirmed Stateside, Confirmed Sovereign, or Secure Support accounts, Red Hat Technical Supportability Review with AI is exclusively restricted and only available via account services. If your account falls under these restricted criteria, the Analyze tab will remain hidden to protect the security posture of your environment.

Please contact your local Red Hat Account team or Sales representative to request a Technical Supportability Review.

Important: This tool utilizes Artificial Intelligence to generate insights. All results and recommendations must be manually verified by a qualified system administrator before implementation to ensure they align with specific environment requirements.

NOTE: For further assistance, please contact your local Red Hat Account team or Ask Red Hat to get answers from our library of support resources.

Components

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